Terms
Ordering
Orders may be placed online 24 hours a day. Finally, you may order by email whereby a link will be sent to you to checkout through Paypal.
Quantities & Restrictions
Made-to-order items, like our handmade wedding veils, have a maximum order quantity of two per bride. The two veils must not be the same style, i.e. ordering multiples to decide on colour. You can decide on your veil colour and fabric choice before ordering by purchasing our tulle sample packs.
Product Descriptions
Every care has been taken to ensure that descriptions of our products, including dimensions and colours, are correct. Any error or omissionon our website or in any document issued by us shall be subject to correction without any liability on our part. We also reserve the right tochange prices on our website if necessary and without prior notice. Should an item as described on our website become unavailable, weshall endeavour to offer an alternative of the same quality and value which you may decline if unsuitable. Should we be unable to fulfil yourorder, in full or in part, we will notify you as soon as possible.
Order Confirmation
The wmerge will send you a confirmation email showing details of your ordered products. (Please check your junk or spam folders if this doesn’t arrive promptly. If paying via PayPal, the confirmation will go to the email address used on PayPal). If there are any problems with your order such as insufficient stocks with our suppliers, we will advise you as soon as possible. If you change your mind for any reason after placing an order, please contact us and we can cancel or amend your order, as required, up until the time of despatch. We are not however able to accept changes or cancellations of made-to-order or bespoke items once they have been made.
Methods of Payment
The wmerge accepts payments by PayPal. If you wish to make a payment by BACS, please telephone for our bank details.
Returns & Refunds
Of course we hope that you will be delighted with everything you purchase from The Wmerge, but if for any reason you are not satisfied or simply change your mind, you may return the item(s) for a full refund within 15 days of receipt provided it is in its original, unused condition, and with the original packaging and labels. Specifically for veils, the tag that is inserted through the veil’s comb must be intact.
Different policies apply for custom veils (see below). We consider parcels received 5 working days after posting as most items are sent on a 72-hour service. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.
For missing items or faulty products, you must notify us within 7 days of receipt to be eligible for a refund or replacement. This allows us to address any issues promptly. Returns must be made within 20 days of receipt. We consider parcels received 5 working days after posting as most items are sent on a 48-hour service. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.
Returns address
Our returns address is 401, No. 39, Nancheng Road, Zhangmutou, Dongguan, Guangdong, China. Please include your invoice (or a copy of) inside the parcel.