Delivery & Returns

Delivery Information

Handmade Veil Delivery + Our Rush Order Service

When you order one of our handmade veils, you may be given a choice of manufacture time; either standard (this can change throughout the year depending on our current volume, but is usually between 3-5 weeks), or if you’re short on time you can ask us to make your veil on our Rush Order Service by selecting the “Rush Veil Service – allow 7 days” option from the drop-down menu next to each veil style. The turnaround time for your veil is then only 7 days and is put to the front of our manufacturing queue and gets priority above other orders in the sewing room.

*Rush orders are sometimes unavailable if our total volume is too high, or they may only be available on selected veil categories – usually plain or beaded styles – and not lace or embroidery.

Free Shipping For Worldwide

Let’s start with the good news – all our products are shipped for free within the world! And who doesn’t love free shipping, am I right?

Items are sent via CAINIAO 24 service. This service includes email/text delivery updates.

We will arrange logistics according to the actual situation, do not accept the specified logistics services

We’re here to help

If you’re really, really short on time and you don’t even have the 7 days of the Rush Veil Service available, get in touch. We may be able to get your veil made and delivered to you even sooner!

Returns Information

Of course we hope that you will be delighted with everything you purchase from The Wmerge, but if for any reason you are not satisfied or simply change your mind, you may return the item(s) for a full refund within 15 days of receipt provided it is in its original, unused condition, and with the original packaging and labels. Specifically for veils, the tag that is inserted through the veil’s comb must be intact.

Different policies apply for custom veils (see below). We consider parcels received 5 working days after posting as most items are sent on a 72-hour service. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.

For missing items or faulty products, you must notify us within 7 days of receipt to be eligible for a refund or replacement. This allows us to address any issues promptly. Returns must be made within 20 days of receipt. We consider parcels received 5 working days after posting as most items are sent on a 48-hour service. You will be responsible for the cost of returning the item(s). Your refund will be in the form of the original payment, either to the PayPal account used or to your debit/credit card.

Returns address

Our returns address is 401, No. 39, Nancheng Road, Zhangmutou, Dongguan, Guangdong, China. Please include your invoice (or a copy of) inside the parcel.

Rush Fees

If you have purchased a veil and selected “Rush Veil Service” from the options menu, please be aware that this optional add-on is an expedited manufacturing service charge, and once the service is rendered and the veil despatched, it becomes non-refundable. If you return a veil ordered on the Rush Veil Service, the expedited service element would be retained.

Non-Returnable Items

In line with the Consumer Contracts Regulations of 2014, personalised products which are made to the customer’s specific requests are non-returnable or refundable. This includes our bespoke veils ordered via the Custom Veil Designer on our website, or by design discussions over email or telephone.

Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. With regards to non-returnable bespoke veils, a replacement only will be offered. Please see below what types of issues would be classed as a fault on a custom veil. Please return the goods together with any original box/packaging, where applicable, along with a brief description of the fault or problem.

What counts as a fault on a custom veil?

Some examples of faults on a custom veil order might be…

  • The veil is cut in the wrong length. (e.g. you ordered cathedral and we sent chapel)
  • The veil is made in the wrong colour. (e.g. you ordered white and we sent pink)
  • The veil has the wrong beading. (e.g. you ordered diamantes and we sent pearls)
  • Anything similar to the above that differs from what is stated on the order invoice.

In these examples, a replacement would be made ASAP to the correct specifications and shipped free of charge.

What does not count as a fault on a custom veil?

Some examples of things that would not be classed as faults might be…

  • The veil is too short for my dress. (If the length is what was ordered, this would not be classed as a fault or reason for replacement. Please seek advice and take measurements before ordering).
  • The veil is the wrong colour for my dress and doesn’t match. (If the colour is what was ordered, this would not be classed as a fault or reason for replacement. Please seek advice and get samples before ordering).
  • The veil doesn’t suit me. (If the veil you’ve received matches what was ordered, this would not be classed as a fault or reason for replacement. Please read through our guides, seek our advice beforehand and make sure you understand what each element of the custom veil you’re designing is and how it affects the veil before ordering).

It is the bride’s responsibility to ensure that the custom veil she is ordering suits her needs and that she has checked and confirmed things like colour and length before ordering. If you’re feeling unsure of what to select, you can contact us, and we can go through all the options with you. If you’ve already received your veil and have realised you’ve made a mistake when ordering, get in touch and we’ll see if there’s anything we can do to help such as offer a discounted replacement or provide an alterations service.